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Call Centre Management Emergency & Out of Hours Answering & Helpdesk

As well as its providing industry leading remote CCTV monitoring solutions, Corps Security’s Corps Monitoring Centre (CMC) also offers a diverse range of call centre management, emergency and out of hours answering and helpdesk services.

Our team of experts will ensure that all calls are answered promptly in a customer’s company name. By using a set of agreed criteria, all calls are filtered, which means that all non-urgent calls are treated accordingly, while all emergencies are relayed immediately to duty personnel for an immediate response.

We recognise that our customers want to know exactly when any action took place, which is why we provide you with a full audit trail in the form of a detailed daily report. An email details all calls received and actions taken, which gives the necessary documentary proof of response times.

Our call centre management, emergency and out of hours answering service is cost effective, professional and efficient, and offers the reassurance of a 24/7 response system.

Call centre management, emergency and out of hours answering and helpdesk services from the Corps Monitoring Centre (CMC):

  • State-of-the-art call centre management, emergency and out of hours answering and helpdesk services from the UK’s leading security specialist
  • NSI Gold accreditation as well as BS 8418, ISO 9001:2008 and BS 8484 certifications
  • All calls are answered promptly in the customer’s company name
  • Using a set of agreed criteria, all calls are filtered and dealt with accordingly
  • A full audit trail in the form of a detailed daily report
  • Peace of mind from a 24/7 service